A Communication Perspective on Electronic Negotiation Support Systems: Impacts, Challenges, and Solutions

Publikations-Art

Kongressbeitrag

Autoren

Mareike Schoop, Frank Köhne, Dirk Staskiewicz

Erscheinungsjahr

2004

Veröffentlicht in

The 7th International Conference on Business Information Systems

Herausgeber

Abramowicz, Witold

Seite (von - bis)

530-541

Tagungsname

7th International Conference on Business Information Systems

Tagungsort

Poznan, Poland

Traditionally, research in electronic negotiation
support has concentrated on the economic efficiency of the process rather than on the communicative features. In this paper, a communication perspective on electronic
negotiation support systems is introduced. It is argued that there must be an integration of communication support and decision support in order to design effective systems and, furthermore, in order to develop measurements to assess the efficiency of negotiation processes. Our arguments will be exemplified using the negotiation support system Negoisst.